Return Policy & Conditions of Sale

Conditions of sale

All prices are subject to change without notice by BedWorks.

All Custom-made Timber beds, Upholstered beds or sofa bed orders require a minimum deposit. The order will not be accepted until a minimum deposit of 50% is received.

All orders will be processed after deposit received; the lead time will be calculated for the payment date. If there is a change of mind on material or colour must advised within 24 hours otherwise fees might be applied as material are ordered from supplier and there is fee if it been catted.  

Please pay any outstanding balance to BedWorks after been notified the goods is ready to be delivered or prior to delivery.  Bedworks don’t accept personal cheques.  Please check all goods carefully, as later claims for damage may not be accepted. Manufacture faults relating to self-assembly products must be reported within 24 hours. 

All our custom-made Timber beds have a natural and imperfections due to the tree grows, therefore we have no control on the final look as the timber is not genetic modified.  Some timber has a natural pink tint, pale or even dark lines.  The timber ages with time and become darker. 

Warranties

We will not refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care. 

Our custom-made upholstered beds have 5 years warranty, gas lift beds 12-month warranty, custom-made timber beds have 2 years warranty covered by Bedworks.  

Sofa beds 5 years warranty, Mattress warranty is covered by the mattress manufacturers, not by BedWorks.

The warranty is from purchase date, we warrant to rectify, repair, or replace any defects in materials and workmanship on our range of custom-made beds suites. This applies to framework and structure of the lounge or lounge suite.

The warranty does NOT cover: Rips, weaving, pilling, creasing or fading of fabric or leather, or damage caused by misuse or improper cleaning. Sewing of seams and zippers are covered by a one-year warranty only.

Change of Mind Purchases

Please choose carefully. The majority of our items cannot be resold for health or hygiene reasons or because furniture orders have been placed to meet your specific needs. Due to these reasons we do not give refunds or offer exchanges for change of mind. It is at our complete discretion to offer a refund, exchange or credit; if you have clear proof of purchase; the product and packaging is in its original condition (including manuals and accessories); or the product has not been used or soiled.

Under the health act, all soft furnishing items (including sheets, pillows, pillow cases, mattress toppers etc.) are non-refundable unless faulty. Some custom-made products may also be excluded from this return policy.

Damaged Items

Please check all goods carefully, as later claims for damage may not be accepted. If any product you receive is damaged or faulty through no fault of your own, it will be repaired, replaced discretion and at no cost to you. It is important that you notify us immediately, within 24 hours of delivery, as we will be unable to accept your claim after this point.

Please make sure you hold on to the original packaging and proof of purchase.

Bedworks warehouse carefully inspects your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any faults or damage immediately. We will provide repair along with the necessary service and support.

Failure to deliver

It is the responsibility of the Buyer to measure carefully to ensure access will be possible and there is sufficient space for the goods purchased. We will not refund the items if our delivery team failed to gain access to the delivery premise.

Caring of furniture

Professional cleaning is strongly recommended.

Use only recommended leather treatment for leather lounges. Consider position of lounge or lounge suite, as sunlight will result in fading. Do not machine or hand wash any parts. For timber furniture, use coasters and mats to protect against heat, quickly wipe up any liquid spills to avoid staining, with a non-abrasive cloth. Silicone based cleaning products are NOT recommended. We recommend the use of natural cleaning solutions.

Cancellation Policy

Request for cancellation must be sent via e-mail. Written confirmation will be returned to you within two business days to confirm or deny your cancellation requests.

Order cancellations are subject to a restocking fee which is 40% of the total price of products indicated in the order sheet. Service is not refundable transport fee to return is on customer cost. 

All customised orders (made-to-order by a customer) cannot be cancelled after placement. These items cannot be returned. The estimated delivery time is not guaranteed due to the nature of the customisation process. Please allow more time for production and delivery.

To complete your return, we require a receipt or proof of purchase. To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If a returned item is found not to be re-saleable by Bedworks, we reserve the right to refund only 40% or less of the product price paid by the customer.

Refunds

Bedworks provide the service of customisation beds, bedroom furniture and sofa beds. Most of products are made to accommodate our customers' requirements. However, we do not offer refunds for all custom items if it was due to change of mind. Therefore, it is crucial that the buyer ensures that all custom-ordered items are what they are after.

Should you cancel this order after deposit is taken:

• a cancellation fee of 50% will be applied for custom-made products, beds, bedroom furniture and sofa beds. 
• a cancellation fee of 40% will be applied for mattress and ensemble bases and any other items that are not custom-made products.   

Under the health act, all soft furnishing items (including sheets, pillows, pillow cases, mattress toppers etc.) are non-refundable unless faulty. Some custom-made products may also be excluded from this return policy.

Deposit is non-refundable except for circumstances listed in our cancellation policy.

Services such as delivery, installation and other services requested are not refundable.

Delivery fee is charged per trip.  If no one is home to receive your items on the pre-arranged day or if you call to cancel the delivery on the same day, a second delivery fee will be charged. Should you wish to re-schedule delivery, you must inform BEDWORKS one day prior the delivery date (before 5 pm).  

After supply of goods, Bed Works is not obliged to refund for incorrect choice or change of mind purchases. Goods will be held for a maximum of 7 days and storage fees will apply thereafter.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your partial refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 business days.